Shipping Policy

1. Overview

At Getchup, we’re committed to delivering your meals fast, fresh, and safely.

This Shipping Policy outlines how we process, ship, and deliver your orders placed through www.getchup.life (“Website”) managed and operated by Rogodelic Private Limited, having its registered office at 504, 5th Floor, DLF Centre, Savitri Cinema Complex, Greater Kailash 2, New Delhi – 110048, India (“we”, “us”, “our”).

By placing an order on our website, you agree to the terms of this Shipping Policy.

2. Shipping Coverage

We currently deliver to most pincodes across India, through our logistics and fulfilment partners and courier network. If your location is not serviceable at checkout, please contact our support team — we’re expanding coverage regularly.

Unserviceable pincodes: If your pincode is unserviceable or becomes unserviceable after order placement, we will cancel the order and issue a full refund to the original payment method.

3. Order processing time

Orders are processed within 24 hours of placement (Monday to Saturday, excluding public holidays).

Orders received till 12 pm are processed on the same day or on a ‘best effort basis’. Marketplace orders are processed as per the marketplace cut-off time.

Orders placed Monday–Saturday before 12 PM IST are dispatched within 24 hours; orders placed after 12 PM IST dispatch the next business day. Orders placed on Sundays or public holidays dispatch on the next business day.

You will receive a confirmation email and/or WhatsApp notification once your order is confirmed.

4. Shipping timeframes

Our standard delivery timelines are:

Metro cities (Delhi, Mumbai, Bengaluru, etc.):2–4 business days

Tier 2 & tier 3 cities: 4–6 business days

Remote /special zones: 6–8 business days

Note: Delivery timelines are estimates and may vary due to factors beyond our control (e.g., weather, courier delays, strikes, or holiday congestion).

5. Tracking your order

Once your order is shipped, you’ll receive a tracking link via email or SMS or shipment details.

6. Shipping charges

We may levy a shipping charge between ₹25 and ₹30 on all orders. The shipping fee applied will be visible during checkout.

Cash-on-Delivery (COD) orders may incur a handling charge.

7. Failed deliveries & address errors

a) Please ensure your shipping details are accurate before confirming your order.

b)If a delivery fails due to incorrect or incomplete address details, you may be responsible for reshipping costs.

c) Our team will attempt to contact you before marking any order as undeliverable.

8. Damaged, lost, or delayed shipments

Reporting Delivery Issues: Please report damage, leakage, incorrect item, short delivery, or tampered packaging within 24 hours of delivery. Include clear photos/videos of the outer box, inner packaging, and the product label for swift resolution.

In rare cases where your package is:

a) Damaged in transit

b) Lost by the courier, or

c) Delayed beyond 10 business days,

please contact our support team within 24 hours of expected delivery.

We will investigate the issue and may offer a refund or replacement based on verification.

9. International shipping

At this time, Getchup only ships within India.

International delivery is not yet available, but we’re working on expanding soon.

10. Customer support

For any shipping or delivery-related queries, please contact:

Email: wehear@getchup.life

Phone: +91 8448377727

(Available Monday–Saturday, 10 AM – 6 PM)